It may be happen to you when you lost the password of your account and the secondary email address is no longer accessible. You should have to enter the verification code, but you've no option to access the email ID that the code was actually sent. Here's the solution to recover the lost password so that you can unlock your Hotmail account.
Steps to recover lost password and recover Hotmail account
- Goto www.hotmail.com and click on Can't access your account?
- There's a page to reset your password. Choose "I forgot my password" and then "Reset your password"
- In the upcoming page, enter your blocked Hotmail ID (Windows Live ID) and fill the Captcha and click Next
- From Select an option for resetting your password., click on "Customer support" >> then click on the Customer support link.
- Enter a working email address in the field which says "Where should we contact you?" and click Next. A page will be loaded with provisions to your account details and answers to security questions etc. Just follow the instructions. The billing information is not required. After you've done, click submit.
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